Cold Emailing

Email structure: How to write cold email to get more replies

lemlist team
LAST UPDATED
September 6, 2024
READING TIME
7 min.

Struggling to get your emails noticed?

Email success is one tweak away.

So, how do you structure and write an email that both gets more replies and pleases your prospects? What's the perfect email structure that's destined to drive the outcomes you're targeting?

Whether that's a meeting, subscription, free trial, backlink exchange, recruiting talent... doesn't matter. The words and funnels are different, but the main formula is always the same.

Write a cold email with our free cold email generator

The anatomy of an email

A good analogy for emailing is the qualification round in Formula 1. In this round, there are checkpoints that a driver has to pass as fast as he can. Once added together, they tell which driver drove the winning lap.

Cold email campaigns are exactly the same.

cold email structure

You need a solid subject line that makes your prospect want to open your email. Checkpoint 1️✅

Then, your cold email content needs to entertain the person who's reading it and have them reply, click on a link or book a meeting. Checkpoint 2️✅

Finally, there's that business outcome you're looking to score. This depends on your business. Say you book a meeting thanks to a cold email. Now you're in the final, chasing that conversion. Checkpoint 3️🏁

Add them all together and you get yourself a nice-looking cold email. This is precisely what we're going to talk about right now.

Your email tone

Write a professional email or go with an informal approach... what works better?

The truth is that they both work! It depends on your personal style and the characteristics of your audience.

email structure

Aalways be comfortable with the words you're using and to personalize the message for the person who will be reading it.

Read the situation as it is and adapt to it.

  • CMO of a big company who's 40+ years old vs. Marketing Team Lead in a startup of your age - two different messages
  • Writing to somebody you don't know vs. a person you met before - two different messages
  • Reaching out to someone from the USA vs. someone from China - two different messages
  • Pain points of a big company vs. of a smaller business - two different messages

Regardless of what you decide, be sure to execute it cleanly. Proofread your work no matter what to make sure that you don’t have typos, or grammatical errors, and that your tone is consistent.

As in life, beauty is in diversity. Adapt both the content and tone to the prospect who will receive your cold email.

Your subject line

As mentioned earlier, the subject line plays a significant role in whether or not your prospect will decide to open an email.

Of course, your personal and company names both contribute to the open rate. In other words, this is the strength of your brand and your relationship with the prospect.

The subject line is like a headline of an article. You scroll down your feed, a title grabs your attention, and, boom, you open the article.

The dynamics behind the subject line are the same. It's the hook that gets people to open up and something that sets an expectation in their minds for what they are about to read.

how to write cold email

Tips when writing a subject line:

  • Think about the length and the fact that on a mobile less text is visible
  • Forget about click baits and CAPS LOCK... it's just not worth it
  • Don't reveal too much, but get people intrigued and excited
  • Not sure what subject line is better? Let the market decide by A/B testing it!
For you: 56 cold email subject line examples that crushed it

Your greeting

What's the best greeting to use in cold emails?

Needless to say, how you greet people plays a part. For starters, ALWAYS use the {{firstName}} tag. Writing "Hey there" or just "Hey" proves you're a lazy person who does sloppy research. :/

how to write cold email

Go with either "Hey" or "Hi" unless you know the person from before. In this case, you, can be a bit looser with a "Yo" or "Whaaaat up?".

These are the two factors worth mentioning. However, here are a few ideas here that you can play with:

  • Informal greetings: Hey or Hi + {{firstName}}
  • Formal greetings: Hello + {{firstName}}
  • Don't have a first name? Then... Hey {{companyName}} team

Your intro line

The next component is essential. If the first sentence is promotional or generic, prospects don't bother reading the rest.

How you start your cold email is critical because it helps you achieve the following:

  • Create a connection with the prospect
  • Show your work ethic... the more genuine the intro, the better your first impression
  • Motivate the prospect to read the rest of the email
how to write cold email
For you: How to start an email [32 examples]

Your middle section or "Story"

The question here is... how do you transition from an intro to an email pitch?

How can you create a story that your prospects can relate to?

To accomplish this, turn to the pain points to identify their challenges and try to convince them that your service or product is part of the solution.

how to write cold email

Here are a few suggestions on how to write your story:

  • Relate on a SPECIFIC, not a broad pain point. Demonstrate that you have experience in the field. For example, mentioning "low click rate on Google rankings" and just "better SEO" are two different things
  • Personalized video tactic. The image is optimized for clicks, while the story is in the video
  • When seeking partnerships, find out somebody's ambition (e.g. win with good content marketing). Then, adapt your pitch to "Hey, we can create great content together to achieve X, Y, Z"
  • Make sure it's not too long - aim for about 120 words.

Ultimately, the "Story" is a mix of empathy, a deep understanding of the prospect, a slice of humor, and proof/results for credibility.

For you: Using humor in sales emails - a good or bad idea?

Your call-to-action or email ending

The intro line inspires the prospect to read your email, whereas the story intrigues them. But the job's not done there.

Your final target is to explain what's the next step. Book a meeting, watch a video, sign up for a free trial, call to order, open a link... there are various call-to-actions to help you convert.

how to write cold email

Stick to these rules for CTAs:

  • Don't have more than one call-to-action as you don't want your prospects thinking about what to do for too long
  • Explain what's next in a short and sweet fashion
  • Think about friction... how do you write an email ending that saves you from unnecessary emails going back and forth

If you need some inspirational examples, Ilya wrote a brilliant article on this topic.

For you: How to end a cold email [7 awesome examples]

Your signature

Last but not least is the signature. Don't overthink this part too much, and, depending on the campaign, include the following:

  • First name
  • Job title and link the name of the company
  • LinkedIn URL for further proof you're a real person

Create a neat-looking signature with lemlist's free email signature generator.

how to write cold email

Don't use HTML to make your email signature pop out, and avoid adding links that end up being a distraction to your main call-to-action.

Everything else, it's a question of personal style.

How to write the winning cold email?

Finally, to wrap up this article, let's analyze one successful cold email structure and break it down across all the components.

Here's the cold email we used in the early days to connect with other founders and seal various partnerships and potential integrations.

Cold email template

1. Tone

It's very friendly. In most cases, these were folks from similar industries to ours, smaller to medium-sized companies, and around our age so the approach was informal.

2. Subject line

This email got a 90% open rate, but keep in mind that the audience you’re targeting plays half the play here.

3. Greeting

A simple one, not worth discussing further. 😊

4. Intro line

Taking into consideration that anyone can say that they are a fan of somebody, there's a {{Personalization}} tag to make the intro sound more genuine.

An example of this sentence can be...

and let me just say that your XYZ LinkedIn campaign BLEW MY FREAKING MIND... great work!

Comment on something you found interesting about that company and sparked your interest to write them. You can add this in a CSV file so it gets inserted automatically.

5. Story

Go straight for the integration here. Usually, all founders and marketing people respect that, they understand immediately your ask, and the expectation is set.

If you want to add an element to your story that's going to be the first thing people see, go for a personalized image. As a result, each of your potential partners will get a unique image, made for their eyes only.

Here's how you can personalize cold emails with custom images. ⬇️

6. Call to action

The best closing line for this type of cold email is a call. You meet the person, see how serious they are, talk about what each side wants, and what a win-win between you two looks like.

You also agree on the next steps and everyone's responsibility down the road.

So what you need from them is a reply that expresses their openness to collaborate and then you can schedule a meeting.

7. Signature

Not worth further discussion either, except for me showing you what my {{signature}} tag becomes.

Mihaela,Content Marketing Manager @lemlist

Finally, the results of the campaign:

  • 60 emails sent
  • 90% open rate
  • 50% reply rate

NOTE: The word "integration" in the cold email was also switched with "collaboration" if the email was oriented towards the content or co-promotion partnerships.

Bottom line

Keep practicing. The perfect cold email structure is achieved with time, after many tests and mistakes. The main trick is to avoid repeating the same mistakes over and over again.

P.S. If you wanna get more replies and conversions, our eBook How to write c cold email that gets replies to get even more actionable tips for the best outreach results. 🔥

lemlist team
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G2 Rating
Price
Best for
Standout feature
Con
4.9
star
star
star
star
star
$30/mo
$75/mo
$2,999/mo
Large, distributed sales teams
AI evaluation precision, gamified KPIs
Lack of tracking system
4.6
star
star
star
star
star-half
Not publicly available
Sales operations and finance teams
Powerful configurability
Limited training resources and complex to navigate
4.4
star
star
star
star
star-half
Not publicly available
Mid-market and enterprise businesses
Comprehensive incentive management
Potentially high cost and steep learning curve
4.7
star
star
star
star
star-half
$15/user/mo
$40/user/mo
Enterprise: custom price
Complex sales structures and businesses of all sizes
Complex sales structures and businesses of all sizes
Steep learning curve
4.6
star
star
star
star
star-half
Not publicly available
Collaborative teams
Connected planning
Complexity and steep learning curve
4.6
star
star
star
star
star-half
Not publicly available
Companies with complex sales structures
Complex incentive compensation management (ICM) with high efficiency and accuracy
Complexity for smaller teams and potentially high costs
4.7
star
star
star
star
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Not publicly available
Companies who want to automate commission calculations and payouts
Simplicity and ease of use
Lack of features like redirection
4.7
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star
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$30/user/mo
$35/user/mo
Custom: upon request
Businesses that need a comprehensive and user-friendly sales compensation management software
Ease of use and adoption
Lack of ability to configure the product based on user needs
4.8
star
star
star
star
star-half
Not publicly available
Companies with modern sales culture and businesses who want real-time insights
A built-in dispute management and real-time visibility
Users say it works slowly, customer support is slow
4.9
star
star
star
star
star
$30/user/mo
$50/user/mo
Smaller sales teams
Powerful automation
Lesser user base and average user interface
4.7
star
star
star
star
star-half
Not publicly available
Companies with scalable needs
Automated Commission Calculations
Lack of filtering by date, no mobile app
ERP vs. CRM
ERP
CRM
Summary
Backbone of a business's internal operations.
Backbone of customer-centric interactions and operations.
Goal
To centralize and streamline core business processes in a company.
To increase customer experience, satisfaction and loyalty, and boost sales.
Focus
Internal operations and processes across departments (finance, accounting, inventory, supply chain, HR, and sales).
All interactions with leads and customers.
Manages
Internal business data like financial data, inventory levels, production details, supply chain, HR info.
All customer data like contact info, purchase history, communication history, customer preferences and more.
Users
Finance, accounting, operations, supply chain, and HR departments.
Customer-facing teams like sales, marketing, and customer service.
Benefits
Streamlines operations, improves data accuracy, enhances decision-making, boosts collaboration, increases productivity.
Improves customer relationships, increases sales, strengthens customer service, personalizes marketing campaigns, provides insights.
Price
$150 per user per year on average.
$10 to $30 per user per month on average.
PRM Tool
Rating
Feature
Pro
Con
Mobile App
Integrations
Free Plan
Pricing
4.65
star
star
star
star
star-half
Org-wide alignment
User-friendly layout and database
Suboptimal as a personal CRM
square-check
Lack of tracking system
square-check
Team: $20/month
Business: $45/month
4.7
star
star
star
star
star-half
Social Media Integration
Easy contact data collection
No marketing/sales features
square-check
Lack of tracking system
square-xmark
7-day trial
$12/month
4.75
star
star
star
star
star-half
Block Functions
High customization capability
Not a dedicated CRM
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Limited
square-check
Plus: €7.50/month
Business: €14/month
N/A
Open-source
Open-source flexibility
Requires extensive manual input
square-xmark
Limited
square-check
Self-hosted
$9/month or
$90/year
3.1
star
star
star
Simple iOS app
Ideal for non-tech-savvy users
iPhone only
square-check
iOS only
Limited
square-xmark
1-month trial
$1.49/month or
$14.99/month
3.6
star
star
star
star-half
Smart Contact Management
Feature-rich and flexible
Reported bugs
square-check
Rich
square-xmark
7-day trial
Premium: $13.99/month
Teams: $17.99/month
4.4
star
star
star
star
star-half
Customizable Interface
Customizable for teamwork
Pricey for personal use
square-check
Rich
square-xmark
Standard: $24/member
Premium: $39/member
4.7
star
star
star
star
star-half
Integrated Calling
Integrated Calling
Too sales-oriented & pricey
square-check
Rich
square-xmark
14-day trial
Startup: $59/user/month
Professional: $329/user/month
4.8
star
star
star
star
star
Business Card Scanning
Business Card Scanning
Mobile only
square-check
Limited
square-check
$9.99/month
4.45
star
star
star
star
star-half
160+ app integrations
Comprehensive integrations
No free app version
square-check
Rich
square-xmark
14-day trial
$29.90/month or
$24.90/month (billed annually)
Capterra Rating
Free Trial
Free Plan
Starting Price (excluding the free plan)
Maximum Price (for the most expensive plan)
Best for
4.5
star
star
star
star
star-half
square-check
14-day
square-check
€15/month/seat billed annually
€792/month/3 seats billed annually + €45/month for each extra seat
Versatility and free plan
4.2
star
star
star
star
square-check
30-day
square-xmark
But it offers reduced price to authorised nonprofit organisations
€25/user/month
€500/user/month billed annually (includes Einstein AI)
Best overall operational CRM
4.3
star
star
star
star
star-half
square-xmark
square-check
Limited to 3 users
Comprehensive incentive management
€52/user/month billed annually
Small-medium businesses and automation
4.5
star
star
star
star
star-half
square-check
14-day
square-xmark
€14/seat/month billed annually
€99/seat/month billed annually
Sales teams and ease of use
4.1
star
star
star
star
square-xmark
square-check
Limited 10 users
$9.99/user/month billed annually
$64.99/user/month billed annually
Free plan for very small teams up to 10
CRM goal
Increase the sales conversion rate for qualified leads from marketing automation campaigns by 10% in the next 6 months.
SMART Breakdown
1. Specific: It targets a specific area (conversion rate) for a defined segment (qualified leads from marketing automation).
2. Measurable: The desired increase (10%) is a clear metric, and the timeframe (6 months) allows for progress tracking.
3. Achievable: A 10% increase is possible based on historical data and potential improvements.
4. Relevant: Boosting sales from marketing efforts aligns with overall business objectives.
5. Time-bound: The 6-month timeframe creates urgency and a clear target date.
Actions
Step 1: Refine lead qualification criteria to ensure high-quality leads are nurtured through marketing automation.
Step 2: Personalize marketing automation campaigns based on lead demographics, interests, and behavior.
Step 3: Develop targeted landing pages with clear calls to action for qualified leads.
Step 4: Implement lead scoring to prioritize high-potential leads for sales follow-up.
Step 5: Track and analyze campaign performance to identify areas for optimization.
Outcomes
Increased sales and revenue
Improved marketing automation ROI
Marketing and sales alignment
Data-driven marketing optimization
Table
CDP Software
CRM Software
Approach
Data-centric
Customer-centric
Focus
Interactions across various channels and touchpoints, both online and offline.
Sales, marketing, and customer service interactions.
Functionality
Automatically collects, organizes, tags, and makes data available in real-time.
Helps businesses track customer interactions, sales pipelines, prospects, and service requests.
Goals
Personalized customer experiences across all channels.
Better customer relationships, streamlined processes, and improved profitability.
Benefits
Data integration, management, and accessibility, allowing for detailed analysis and segmentation.
Better communication within teams and with customers by organizing information about customer interactions and history.
Data Handling
Handles both identified and anonymous data, stitches together various data points.
Deals primarily with identified customer data.
Use Cases
Personalized marketing campaigns, targeted advertising, content customization across multiple channels.
Managing campaigns and leads, enhancing customer service, providing better customer support, increasing customer satisfaction and loyalty.
Examples
Insider, Bloomreach, Salesforce Marketing Cloud CDP
HubSpot, Salesforce Sales Cloud Lightning Professional, and Zoho CRM
CRM
Free plan
Best feature
Best for
Con
1. HubSpot CRM
square-check
Sales automation
Sales teams
Up to 1,000 contacts
2. Insightly
square-check
Custom fields
Basic needs
Not enough info about the free plan
3. Agile CRM
square-check
Deal and sales pipeline tracking
Small teams
Up to 10 users
4. Zoho CRM
square-check
Lead and contact management
Businesses of all sizes
Limited to 3 users
5. ClickUp
square-check
Unlimited tasks and unlimited members
Personal use
Up to 100MB storage
6. EngageBay
square-check
Live chat
Small and midsize enterprises
Up to 1,000 branded emails per month
7. Bitrix24
square-check
Unlimited users and 5 scrum teams
Big teams
Up to 5GB of cloud storage
8. FreshSales
square-check
Easy to use and simple setup
Beginners
Up to 3 users
9. Mailchimp
square-check
Very beginner friendly
Marketing teams
Send up to 500 branded emails per month
Type of Affiliate Marketing
Unattached
Related
Involved
Format
Paid advertising
Social media or YouTube channels
Dedicated website or blog
Focus
Quick income
Your niche
Your audience
Engagement with your audience
square-xmark
square-check
square-check
square-check
square-check
Very close connection with your audience
Pro
Little effort
Higher credibility thanks to your niche
Long-lasting and scalable
Con
Paid ads cost a lot
Potential for bias since you don’t use the thing you promote
Require time, effort, and dedication

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