You targeted the right audience and personalized your cold email, but still aren't getting replies?
There's a high chance that your prospects didn't even open your email.
If you don't know if someone read your email, you won't know whether to follow up and might miss new business opportunities.
In this article, you'll find out how to see if someone read your email so you can track your progress, follow up more effectively, and boost your reply chances!
A read receipt is a notification confirming that your prospect received and opened your email.
Read receipts can appear as a pop-up notification when the recipient opens the email, requesting them to give immediate feedback. This method can be much more privacy-friendly, as your recipient will see straight off the bat that you are tracking that information.
Here's how to activate it in different email providers:
→ How to add a read receipt in Gmail
[ ] Login to your Gmail account
⬇️
Compose a new email
⬇️
More Options
⬇️
"Request read receipt"
P.S. This option only works for a G-Suite account linked to a business or organization.
→ How to add a read receipt in Outlook
[ ] Log into your Outlook account
⬇️
Compose a new email
⬇️
More Options "
⬇️
Request a Read Receipt"
Read receipts are a common way to check if your recipient has read or not your email, here are the things we like and dislike about using them ⬇️
You can use a Chrome extension to track your email open rates.
You can install these extensions directly into your web browser. The extension will then automatically include a tracking pixel within the body of the email.
Once the email has been opened, you will receive a notification where you can also check out when exactly it was opened. Therefore keeping good track of who could use a follow-up and when.
Check out some of our favorites ⬇️
→ MailTrack
→ Free Email Tracker by cloudHQ
→ Email Tracker by Mailtag
While Chrome extension are very easy to use and require little to no set up, they still have their downsides.
The best way to track your campaign performance is by using email automation software, such as lemlist.
In fact, if you’re serious about your cold email outreach, you need the advanced reporting that tools like lemlist offer.
It allows you to send, manage, and track all your campaigns from the same spot, which saves you hours of manual work and boosts your outreach efficiency.
In a single interface, lemlist users can see:
→ how many leads received their emails, how many opened, clicked, replied, and how many are interested
→ data for LinkedIn steps: how many invites (or connection requests) were sent, how many LinkedIn profiles they visited, and how many messages were sent
→ if API steps are included in a campaign, they will also appear in the results
You can also switch to the negative metrics of your campaigns to access the number of emails that bounced, the number of leads that are not interested, and how many of them unsubscribed.
These metrics can help you spot any deliverability issues and take steps to ensure your emails always land in your prospects' inboxes.
Tracking these metrics is important, as that's how you'll see if your campaigns are successful.
Your metrics will give you insights into what you should change to improve your results.
You can test it out for free and always know your campaign status to approach your prospects in the best way and boost your replies.
A useful method for all coding pros out there is using an image tag in an HTML email.
Image tags in HTML can work as email tracking pixels, meaning that once the email has been opened the image will automatically be downloaded, and will send a notification to the sender tracking the date and time of when the recipient opened the email.
Image tags and Chrome extensions work in a very similar way, except that with image tags you have to embed the code directly within the body of the email.
If you’re worried about affecting your overall message or you’re just not a big fan of using images, don’t worry. Your image can be a small white square so it becomes invisible.
There are a few tips you should keep in mind to ensure that you’re not violating your recipient's privacy or risking your own information:
You cannot improve what you cannot measure.
Measuring your campaign's success starts with the open rate. It's the pillar stat upon which all other stats are calculated.
If you don't know how many recipients open your email, you can't determine the effectiveness of your email outreach campaigns. You may get some conversions, but you can't actually calculate your conversion rate.
Additionally, your open rates tell you a lot about your email deliverability. Extremely low open rates mean your emails land in spam.
If you're not aware of your open rates, you may think that your emails suck and never fix your deliverability problems.
Finally, you cannot have a refined follow-up strategy if you don't know whether your recipient has opened your email. Ideally, you should send a different follow-up based on this information.
Advanced email automation tools like lemlist let you have conditional steps based on criteria like whether your email was opened.
Tracking if someone reads your email helps you plan your follow-up approach to increase your chances of getting a reply.
For example, you can test different subject lines if your prospects don't find the current one catchy enough to open your emails.
But remember that the open rates aren't the only thing that should define the overall success of your outreach.
Check out what other metrics to track if you want to boost your outreach results and open new business opportunities. 🚀
Yes, there are a few more methods you can use to track if your emails have been read or not. Our personal favorite, you guessed it, are automation tools. In a single interface, you can keep track of all your relevant metrics, such as opened emails among others.
Yes, the recipient can receive a popup notification requesting them to give immediate feedback. Some users find this intrusive and annoying.
Yes, if done correctly, tracking read emails is ethical. However, if you border on intrusive or do not do your set up correctly (particularly with image tags) you could bump into privacy issues.
Yes, recipients can block the automatic downloading of images which will seriously impact the collection of data using image tags and/or Chrome Extensions.
G2 Rating | Price | Best for | Standout feature | Con | |
---|---|---|---|---|---|
4.9 star star star star star | $30/mo $75/mo $2,999/mo | Large, distributed sales teams | AI evaluation precision, gamified KPIs | Lack of tracking system | |
4.6 star star star star star-half | Not publicly available | Sales operations and finance teams | Powerful configurability | Limited training resources and complex to navigate | |
4.4 star star star star star-half | Not publicly available | Mid-market and enterprise businesses | Comprehensive incentive management | Potentially high cost and steep learning curve | |
4.7 star star star star star-half | $15/user/mo $40/user/mo Enterprise: custom price | Complex sales structures and businesses of all sizes | Complex sales structures and businesses of all sizes | Steep learning curve | |
4.6 star star star star star-half | Not publicly available | Collaborative teams | Connected planning | Complexity and steep learning curve | |
4.6 star star star star star-half | Not publicly available | Companies with complex sales structures | Complex incentive compensation management (ICM) with high efficiency and accuracy | Complexity for smaller teams and potentially high costs | |
4.7 star star star star star-half | Not publicly available | Companies who want to automate commission calculations and payouts | Simplicity and ease of use | Lack of features like redirection | |
4.7 star star star star star-half | $30/user/mo $35/user/mo Custom: upon request | Businesses that need a comprehensive and user-friendly sales compensation management software | Ease of use and adoption | Lack of ability to configure the product based on user needs | |
4.8 star star star star star-half | Not publicly available | Companies with modern sales culture and businesses who want real-time insights | A built-in dispute management and real-time visibility | Users say it works slowly, customer support is slow | |
4.9 star star star star star | $30/user/mo $50/user/mo | Smaller sales teams | Powerful automation | Lesser user base and average user interface | |
4.7 star star star star star-half | Not publicly available | Companies with scalable needs | Automated Commission Calculations | Lack of filtering by date, no mobile app |
PRM Tool | Rating | Feature | Pro | Con | Mobile App | Integrations | Free Plan | Pricing |
---|---|---|---|---|---|---|---|---|
4.65 star star star star star-half | Org-wide alignment | User-friendly layout and database | Suboptimal as a personal CRM | square-check | Lack of tracking system | square-check | Team: $20/month Business: $45/month | |
4.7 star star star star star-half | Social Media Integration | Easy contact data collection | No marketing/sales features | square-check | Lack of tracking system | square-xmark 7-day trial | $12/month | |
4.75 star star star star star-half | Block Functions | High customization capability | Not a dedicated CRM | square-check | Limited | square-check | Plus: €7.50/month Business: €14/month | |
N/A | Open-source | Open-source flexibility | Requires extensive manual input | square-xmark | Limited | square-check Self-hosted | $9/month or $90/year | |
3.1 star star star | Simple iOS app | Ideal for non-tech-savvy users | iPhone only | square-check iOS only | Limited | square-xmark 1-month trial | $1.49/month or $14.99/month | |
3.6 star star star star-half | Smart Contact Management | Feature-rich and flexible | Reported bugs | square-check | Rich | square-xmark 7-day trial | Premium: $13.99/month Teams: $17.99/month | |
4.4 star star star star star-half | Customizable Interface | Customizable for teamwork | Pricey for personal use | square-check | Rich | square-xmark | Standard: $24/member Premium: $39/member | |
4.7 star star star star star-half | Integrated Calling | Integrated Calling | Too sales-oriented & pricey | square-check | Rich | square-xmark 14-day trial | Startup: $59/user/month Professional: $329/user/month | |
4.8 star star star star star | Business Card Scanning | Business Card Scanning | Mobile only | square-check | Limited | square-check | $9.99/month | |
4.45 star star star star star-half | 160+ app integrations | Comprehensive integrations | No free app version | square-check | Rich | square-xmark 14-day trial | $29.90/month or $24.90/month (billed annually) |
Capterra Rating | Free Trial | Free Plan | Starting Price (excluding the free plan) | Maximum Price (for the most expensive plan) | Best for | |
---|---|---|---|---|---|---|
4.5 star star star star star-half | square-check 14-day | square-check | €15/month/seat billed annually | €792/month/3 seats billed annually + €45/month for each extra seat | Versatility and free plan | |
4.2 star star star star | square-check 30-day | square-xmark But it offers reduced price to authorised nonprofit organisations | €25/user/month | €500/user/month billed annually (includes Einstein AI) | Best overall operational CRM | |
4.3 star star star star star-half | square-xmark | square-check Limited to 3 users | Comprehensive incentive management | €52/user/month billed annually | Small-medium businesses and automation | |
4.5 star star star star star-half | square-check 14-day | square-xmark | €14/seat/month billed annually | €99/seat/month billed annually | Sales teams and ease of use | |
4.1 star star star star | square-xmark | square-check Limited 10 users | $9.99/user/month billed annually | $64.99/user/month billed annually | Free plan for very small teams up to 10 |
CRM goal | Increase the sales conversion rate for qualified leads from marketing automation campaigns by 10% in the next 6 months. | ||||
SMART Breakdown | 1. Specific: It targets a specific area (conversion rate) for a defined segment (qualified leads from marketing automation). | 2. Measurable: The desired increase (10%) is a clear metric, and the timeframe (6 months) allows for progress tracking. | 3. Achievable: A 10% increase is possible based on historical data and potential improvements. | 4. Relevant: Boosting sales from marketing efforts aligns with overall business objectives. | 5. Time-bound: The 6-month timeframe creates urgency and a clear target date. |
Actions | Step 1: Refine lead qualification criteria to ensure high-quality leads are nurtured through marketing automation. | Step 2: Personalize marketing automation campaigns based on lead demographics, interests, and behavior. | Step 3: Develop targeted landing pages with clear calls to action for qualified leads. | Step 4: Implement lead scoring to prioritize high-potential leads for sales follow-up. | Step 5: Track and analyze campaign performance to identify areas for optimization. |
Outcomes | Increased sales and revenue | Improved marketing automation ROI | Marketing and sales alignment | Data-driven marketing optimization |